Enter what broke and when you bought it — get a plain-English answer on whether you're owed a repair, replacement or refund under UK consumer law.
| Time since purchase | What you can ask for | Who proves the fault? |
|---|---|---|
| 0–30 days | Full refund (your choice, not the retailer's) | Retailer |
| 31 days–6 months | Free repair or replacement, then refund if that fails | Retailer |
| 6 months–6 years | Repair, replacement, or partial/full refund | You |
It's the UK law covering goods you buy from a business. It says goods must be of satisfactory quality, fit for purpose, and as described — and sets out what you can claim if they're not.
Up to 6 years from purchase in England, Wales and Northern Ireland (5 years in Scotland), though your rights are strongest in the first 30 days and first 6 months, and the burden of proof shifts to you after 6 months.
No. A manufacturer's or store's warranty is additional to your statutory Consumer Rights Act protection, not a replacement for it. Your rights against the retailer can still apply even after a warranty expires.
Within 30 days: a full refund. Within 6 months: a free repair or replacement, then a refund if that fails. After 6 months and up to 6 years: the same, but you need to show the fault was inherent, not wear and tear.