⚖ Consumer Rights Checker

TV Faulty After Warranty? UK Consumer Rights Explained

Your consumer rights against the retailer are separate from — and can outlast — the manufacturer's warranty. A TV fault appearing after warranty doesn't mean you have no options.

Frequently asked questions about tv faults

My TV screen developed a fault after 15 months, what are my rights?

You can still claim under the Consumer Rights Act up to 6 years from purchase. You'll need to show the fault is inherent rather than accidental damage (a dropped or cracked screen from an impact isn't covered).

What counts as 'dead pixels' being a valid fault?

Most manufacturers have a published acceptable-pixel-defect threshold; below that they may argue it's within tolerance. Above it, or if pixels increase over time, it strengthens a fault claim.

Do smart TV software problems count?

If the TV doesn't do what was advertised (apps constantly crashing, promised features missing) that can count as not fit for purpose or not as described, separate from a hardware fault.

Can the retailer just offer a repair I don't want?

In the first 30 days you can insist on a refund instead. After that, one repair or replacement attempt is standard before you can demand a refund.

The short version

Time since purchaseWhat you can ask for
0–30 daysFull refund
31 days–6 monthsFree repair or replacement, then refund
6 months–6 yearsSame, but you show the fault is inherent
General information based on the Consumer Rights Act 2015, not legal advice. See Citizens Advice: Return faulty goods or the Consumer Rights Act 2015 for the full legal text.